Customer Service Advisor - Issue Resolution

Role overview:

Sheffield S2 5DD - This role is Hybrid with a requirement to work on site up to twice per month.

Fixed Term Contract - 6 months

Full Time - 37 hours

Grade 2

£24,300

As part of the Customer For Life, Issue Resolution team, you'll have the option of working from home or at our contact centre in Sheffield. You'll provide a great level of service when our customers need us most. Sometimes during their journey, a problem may arise, this is where we step in and take ownership of their complaint and see it through to resolution. As a voice of our customer, you're in the right place to feed into service improvements. For those customer champions out there, this may be the opportunity for you.

Role overview:

As part of this role, you'll be responsible for:

• Own customers complaints from inception through to resolution


• Engage with customers through outbound telephone calling, email and webchat


• Identifying the cause of an issue and utilising the tools available to enable a resolution in a timely manner


• Creating Customers For Life and improving their experience


You will need:


• Great verbal and written communication skills


• Confident and friendly approach towards customer interactions


• Take ownership - when our customers need our help it can be the best time to drive a positive and lasting experience


• Excellent problem-solving skills


• Customer service & complaint handling experience


Why join us:

We're one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits, including:


• Discounts at our Currys stores and on our partner network


• Life Assurance and Sharesave scheme


• Access to a variety of Wellbeing initiatives including cycle to work and eyecare


• Access to the Aviva Digital GP app, where you can access a GP 24/7


Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application Apply # and we'll do our best to help.


• Great verbal and written communication skills


• Confident and friendly approach towards customer interactions


• Take ownership - when our customers need our help it can be the best time to drive a positive and lasting experience


• Excellent problem-solving skills


• Customer service & complaint handling experience
  
  We're one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits, including:



• Discounts at our Currys stores and on our partner network


• Life Assurance and Sharesave scheme


• Access to a variety of Wellbeing initiatives including cycle to work and eyecare


• Access to the Aviva Digital GP app, where you can access a GP 24/7


Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application Apply # and we'll do our best to help.