Customer Service Advisor (Maternity Cover)

37 hours per week, 52 weeks per year

Monday – Friday, working hours can vary between 8am-6pm

£22,071 - £23,034 per annum

This is an exciting time to join City College Norwich and be part of a customer focused team providing a comprehensive service to all our customers - students, staff, and visitors.

You will be an active member of the Registry team predominantly based at City College Norwich, Ipswich Road and will be required to work at City College Norwich School of Higher Education and Easton College on a rota basis. Responsible for ensuring enquiries are dealt with effectively and efficiently across the campuses. Candidates should have experience of working in a busy reception environment and of using IT packages especially service desk systems (with good data entry, speed and accuracy).

The role will involve receiving and directing visitors, answering telephone callers and live chat enquiries; giving general information about the college; and assisting with general clerical duties.

Please click 'apply' to view the Job Description and Person Specification.

Closing date for applications:  Sunday 7th July 2024 at midnight

Interview Date: Tuesday 16th July 2024

As a College we are required to undertake various Safer Recruitment checks as set out within the guidance from the Department for Education Keeping Child Safe in Education. We require all staff to undertake an enhanced Adult and Child Workforce DBS Check and to register with the DBS Update Service. Please note: From 28 November 2020 the government implemented changes to the filtering rules, and we have been instructed that we cannot accept any update service checks on DBS certificates that have been issued before this date. Therefore, a new one must be completed with City College Norwich.