Customer Service Advisor Superuser

We are looking for an experienced individual with a strong customer service commitment to enhance our Customer Services team as a Customer Service Advisor Superuser.

Our Customer Service Centre team offers customers information and advice on enquiries relating to Council services, by telephone, face to face and online.

The successful applicant will have comprehensive knowledge of planning, building control, public health, parks, electoral and frontline services as well as possessing experience of training and mentoring staff. The post holder will have experience of talking directly with customers to resolve their queries and recognise the importance of good communication skills to achieve customer satisfaction. This is an exciting opportunity in a high performing team that delivers a first class service to meet the needs of our customers in a purpose built environment.

This role is advertised as working 37 hours per week Monday to Friday.

Interviews are currently scheduled for the 7th and 8th November.

Find out more about Chelmsford and Working for the City Council by viewing our Uncover Your Potential brochure above.

Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The Council's Safer Recruitment process contains pre-employment vetting which includes safeguarding training, obtaining references and ensuring compliance with Disclosure and Barring Service process.

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.