Customer Service Agent

What you'll do every day as a Customer Service Agent:

• Managing customer enquiries and requests effectively and efficiently
• Managing the delivery of customer correspondence within agreed company frameworks, timescales and deadlines
• Effectively empathising with customers and handling objections and queries confidently to allay any concerns.
• Maintaining accurate client records and complying with regulatory requirements on all matters
• Adhering to processes and procedures all service-related matters and escalating upwards as appropriate
• Contribute towards projects designed to improve the service offered by the business
• Handling the administration of organisational claims process
  
  We are looking for an experienced and passionate Customer Service Agent with excellent verbal communication skills and experience in handling both inbound and outbound calls. Full training is given from day 1 along with ongoing support through your Neilson Journey.