Customer Service Agent
Cabot Credit Management, Worthing
Customer Service Agent
£26756
Cabot Credit Management, Worthing
- Full time
- Permanent
- Onsite working
Posted 6 days ago, 14 Dec | Get your application in now to be included in the first week's applications.
Closing date: Closing date not specified
job Ref: ed6a648068e74cf89233a58df6b73ddb
Full Job Description
- We have a dedicated Training team, supporting you in small training teams over your 5 weeks Induction.
- Once completed, your exciting career step in role is fully structured with your new team members and leader.
- Handling inbound and dialler based outbound calls.
- Providing exceptional customer service via telephone.
- Confidently handle calls where you will talk about difficult subjects, support vulnerable customers, and deliver solutions with care and empathy.
- Hitting your call KPIs and quality standards
- Tailoring affordable repayment plans to manage their debts, helping our customers on the road to financial recovery.
- Engaging customers on inbound and outbound calls providing exceptional customer service to promote financial stability.
- This is a rewarding role, working with our customers to explore the customers' circumstances: See what your future colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf You'll spend the first five weeks in office for training Monday-Friday. Once you're ready to go, you'll move into our weekly shift patterns (40-hour per week contract):
- Week 1 - Monday to Friday 8am - 4.15pm
- Week 2 - Monday to Friday: 12pm - 8pm
- 1 in 3 Saturdays: 9am - 1pm
Mortimer Clarke Solicitors (MCS) is a specialist litigation law firm. We have been in business since 2007 and now employ over 170 people at our office in Worthing, West Sussex. We won Best Legal Services Provider at the CCS Awards in 2023 and Best Legal and Advisory Service at other industry awards in 2022 & 2021. We are part of the Cabot Credit Management Group, which is a European market leader in credit management services., We are proud to announce that Encore Capital Group, which Mortimer Clarke Solicitors are part of, is Great Place to Work-Certified in Costa Rica, France, India, Portugal, the United Kingdom and the United States. Diversity and inclusion are very important to us at MCS and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. - At MCS we're regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we're unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
Salary: from £25,903 - A performance related quarterly bonus, which is paid monthly - you could earn around an additional £400-£600 plus a month!
- Hybrid working: once competent, the working pattern is then 3 days onsite and 2 days remote.
- 31 days holiday (pro rata) - including all bank holidays and the opportunity to take an additional five days' unpaid holiday each year.
- Training: 5 weeks with a dedicated L&D Trainer supporting you.
- Fun Times: Summer and Christmas Parties. (and more)
- Mandatory annual salary review.
- Company funded Health & Wellbeing Initiatives.