Customer Service Agent

We are working closely alongside a Local Authority in Islington to assist with the appointment of a Customer Service Agent, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay: £18.05 - £23.95 per hour Responsibilities:

• To deal with all customer interactions in a polite, friendly and efficient manner. To use the relevant technology systems to provide high quality accurate advice.
• To be readily identifiable as a Contact Islington agent. To comply at all times with the dress code and/or to wear the uniform provided.
• To work shift patterns within designated Contact Islington operational hours including evening and weekend working.
• To maintain records and produce statistics where necessary.
• To correctly handle in-coming post and link correspondence with existing files and to register applications for financial assistance from customers on the Corporate CRM within agreed timescales.
• To monitor personal performance in terms of agreed personal work targets.
  
  Proven relevant experience of complex customer service delivery either face to face or on the telephone, dealing with the public directly in a service provider environment.
• Experience of working with a diverse community in a customer focused environment
• Experience of using IT& telephony systems and administrative procedures in a customer focused organisation