Customer Service Analyst

Catalent Pharma Solutions are seeking to recruit a Customer Service Analyst to join our Financial shared service supporting customer service for both Accounts Payable and Receivable in Swindon.

As a Customer Service Analyst your working hours will be to meet our US based clients and will be required to work Monday - Friday 14:00 - 22:00.

The Customer Service Analyst will work within the financial shared services team supporting both Accounts Payable and Receivable, they will work with the Manager of customer services to ensure that the business partners, internal stakeholders, and our suppliers receive effective and accurate support from the shared services organization.

The Role

Ensure timely and compliant replies to our customers (internal and external).

Work with external agencies/suppliers to ensure that statement reviews are done timely and customer expectations are met

Support Global AP Leader and Global AR Leader with additional projects as requested

Account Payable Or Accounts Receivable experience is preferred

German language skills would be an advantage (reading, writing)

Excellent verbal, analytical, inter-personal skills, Excel skills

JD Edwards ERP system knowledge is an advantage

Ability to work with ticketing system, for query resolution (salesforce an advantage)

Ability to manage email inbox and phone queries relating to invoicing from clients and be prepared when required to investigate to resolve query, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.