Customer Service Apprentice

It's essential you haven't worked in the Customer Service sector before, this is a new adventure, but you will need the organisation, commitment, motivation and enthusiasm to deliver the great customer service our Specsavers visitors love. What does the role involve?

• Efficiently answer all telephone calls to the store
• Respond positively to customer enquiries and direct them to the appropriate department.
• Respond positively to and resolve customer complaints.
• Customers receive advice about when we can provide them with an appointment closest to their requested time.
• Customers receive a positive and friendly approach to excite them about their planned visit.
• Customers are advised of the current promotions and any relevant contact lens or product information.
• Customers details are requested in an empathetic manner.
• Customers are advised their hearing aids/glasses are ready or delayed as appropriate.
• Customers receive a reminder call / text.
• Customer details are recorded accurately.
  
  Individuals who have lived in the EU for 3 years or more, with the right to work in the UK
We're looking for people who are passionate about providing great Customer Service and wanting to pursue a career in this area. It's important that you are a great listener and communicator because that's what excellent service is all about. You'll need to be enthusiastic, motivated and a team player with a real determination to make a difference both in your development and the business.

Become an Apprentice in our store and you'll have everything you need to truly realise your potential - from experience in a full-time role to an industry-recognised qualification and the support of a global brand, all whilst earning a real wage. At Specsavers, we're always looking to the future - which is where people like you come in. We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management. This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way. Another way of learning: Your on-the-job training will sit alongside structured learning that will lead to a nationally recognised qualification. At the end of your year as an apprentice, you'll be a fully-fledged Level 2 Customer Service Practitioner. Why choose an Apprenticeship?
• Earn a salary (paid monthly)
• Gain valuable work experience in a full-time role
• Receive comprehensive and structured training, supported by a qualified assessor
• Deliver high-quality service in an innovative retail environment
• Become part of a team working towards a common goal
• Be entitled to paid holidays
And that's just the start. With a highly respected and award-winning business behind you - one that invests in its people - there's nothing to stop you getting on here. Who knows, you might even end up running your own store in years to come…