Customer Service Apprentice

The Council is committed to providing a high quality service to its customers and aims to satisfy enquiries at first point of contact.

We have an exciting opportunity for an enthusiastic, well-motivated individual to join our Customer Services Team to deliver a high quality service and support the Council's vision.

You will be based in Tameside One which includes council services, Library, Customer Services, Jobcentre Plus and Citizens Advice. The role is reception based and involves greeting customers and official visitors into the building, issuing passes and assisting with a wide range of customer enquiries including directing to appropriate services in a professional manner.

You will make appointments for Customer Services and the Household Support Fund along with helping people to self-serve where appropriate and therefore good IT skills are essential. On occasion, you will be required to assist with the processing of Blue Badges and web chat for which full training will be given.

You will carry out administration duties for Customer Services and the Household Support Fund teams.

You will be working as part of a friendly team and a commitment to providing excellent customer service is essential

This role is a designated customer facing role under the fluency duty and requires a specified level of spoken English in the person specification.

About You

You will have GCSE or equivalent in English and Maths (grade 1-3) or ability to work towards Level 1 Functional skills alongside the apprenticeship.

Experience of working with I.T. applications

Experience of working in a customer services environment or the desire to learn about working in a customer services environment

Ability to respond quickly and positively to customer enquiries and provide an excellent service to our residents, Our employees' skills, experience and knowledge are essential to our success along with their happiness, wellbeing, commitment, enthusiasm and motivation to be the best they can be.

At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities.

We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage. Our values underpin our practice and behaviours and are at the heart of everything that we do. How we do things are just as important as what we do.