Customer Service Apprentice, Barnsley College, Business Department, Church Street, S70 2AX

This is a fantastic opportunity to provide customer service and clerical support to Department Managers and staff, helping to ensure accuracy of data to support decision making and facilitate compliance to college processes and procedures. Main Duties · Provide front of house services including meeting and welcoming visitors and learners to the department, answering the telephone, and receiving and dealing with staff requests by email or face to face. · Deal with routine enquiries in a friendly and helpful way. Where necessary direct calls to the appropriate staff or take messages and pass them on efficiently and accurately. · Carry out electronic and paper based filing and other routine clerical tasks as requested. · Enrol learners using management information systems and produce and issue badges. · Sort and distribute post to appropriate members of staff on a daily basis. · Manage room bookings. · Manage the supply and distribution of department stationery. · Produce lesson resources as directed by staff. · Support academic and support staff with exam invigilation. · Process fee and exam payments. · Infrequently provide evening cover for learner enrolments. · Infrequently support with department open days and evenings. · Attend college wide apprenticeship meetings. · Represent the department in an efficient and professional manner. · Flexibility to allow the department to cover other duties as necessary. · Participate in relevant and appropriate training and development as required.

• Organisational skills
• Strong work ethic
• Ability to manage and prioritise tasks
• Effectively use interpersonal and communication skills
• Establish and maintain effective working relationships
• Effectively use organisation and planning skills with attention to detail and follow through
• Good IT skills
• Excellent organisational skills
• Be reliable and supportive to other areas within the company
• Good communication skills
• Operate a variety of standard office machines, including a computer and a variety of computer software, phone, calculator, shredding machine and Photocopy machine
• Maintain an established work schedule
• Use creativity and independent thought to resolve issues
• Knowledge of Microsoft programmes, Excel, Word, Teams and Outlook
Desired qualities:
• Polite, friendly, approachable manner
• A flexible approach to working
• Good communicator
• Good telephone skills
• Able to organise own work load
• Attention to detail
• Punctual & presentable
• Confident telephone manner
• Excellent time keeping
• Team worker
• Able to work on own initiative and prioritise workload
• Professional