Go to job search

Customer Service Apprentice, Creative care and support, Barnsley,S70 1BB

Barnsley College, Barnsley

Customer Service Apprentice, Creative care and support, Barnsley,S70 1BB

Salary not available. View on company website.

Barnsley College, Barnsley

  • Full time
  • U
  • Remote working
  • Apprenticeship programme

Posted 1 day ago, 19 Dec | Get your application in today.

Closing date: Closing date not specified

job Ref: 15c79947a6eb4dabb764b574cfea81b0

Full Job Description

  • Provide professional and efficient administrative support as part of the Creative
    • Care and Support staff team.
  • Provide excellent customer care which may include communication with
    • distressed and anxious service users and relatives, treating them with tact and empathy
  • Ensure all information is secure and maintain the confidentiality of information
    • at all times
  • Support an open, honest and respectful organisational culture and take a
    • personal responsibility for promoting a positive image of Creative Care and Support.
  • Access routine supervision and undertake training and development to keep up
    • to date with the law, best practice and changes in organisational policy,
  • Acting as a first point of contact and dealing with queries through providing
    • reception cover, taking phone calls and responding to emails and other communications.
  • Respond to messages promptly and accurately, passing on information to
    • relevant staff and managers as necessary.
  • General administrative duties including, filing, photocopying and scanning.
  • Timely and accurate updating of staff and service user databases
  • Updating website and social media communication
  • Supporting meetings and / or events, including the setting up and clearing of
    • rooms, making refreshments etc.
  • Monitoring and ordering of stationery and supplies etc.
  • Recording actions in meetings to produce notes using agreed templates and
    • procedures.
  • Maintaining confidentiality of information as per the Data Protection Act (1998)
    • and Creative Care and Support policies.
  • Adhere to Creative Care and Support policies and procedures.
    • Desired Skills:
  • I.T skills
  • Communication skills
  • Motivated
  • Driven
  • Ambitious
  • Hardworking
    • Mon-Fri - typically 9-5pm Training: Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Customer Service Practitioner Level 2 Apprenticeship. Development opportunity. Will be working alongside Business Manager with potential to develop within company to more senior role or build transferrable skills.

Relevant jobs