Customer Service Apprentice, Polycorr Ltd, Chesterfield, S43 3FG

To support the organisation by delivering first class Customer Support with effective Transport Planning, delivering a 100% delivery success rate. The company has strong ethical values and a first-class approach to customer service and is looking for someone who shares these values. Our vision is to radically reduce transport cost, provide service excellence and a platform for sustainable continuous improvement hours. Form part of a pro-active and engaged team, adopting a 'can do' attitude., KPI Reporting

• Updating costing spreadsheets and communicating with management on performance


• KPI reporting on delivery success and failure - updating internal Drivers and external carrier KPIs


• Providing daily/weekly and monthly KPI reports using CRM system


• Proactively work to reduce late deliveries and missed time slots

Drivers

• Briefing and debriefing drivers to ensure that all instructions for their allocated runs are understood and actioned - this includes feedback from errors made and updates


• Making sure that operational procedures and general housekeeping are kept to a high standard


• Booking driver agency staff depending on workload


• Keep Fleet serviced and vehicles running at all times
  
  Previous experience in multi drop planning or pallet network planning is a MUST


• Ensuring that time windows and delivery timings are adhered to


• Managing and planning of emergency orders


• Liaising with Customer Services and customers for service related queries


• Ensuring customer demand is met by proactively managing driver resource Vs vehicle requirements.


• Prioritising workload, route planning driver brief and de-brief


• Strong organisational skills and great time management capabilities.


• Ability to work flexibly and to make decisions quickly


• Maintain computerised system such as Workwave/POD Father. Have the skills to use excel spread sheets


• Good geographical knowledge


• A good understanding of transport regulations currently in force


Customer Service

• Focuses on delivering an excellent customer experience. You must also have good customer services skills to deal day-to-day with all enquiries and cultivate relationships with customers and drivers


• Identifying potential issues by actively checking due deliveries are on time and creating cases using CRM for carriers if they are unable to deliver, this includes own fleet


• At all times maintain a professional attitude, and represent the company in an appropriate manner. We pride ourselves on our professionalism and excellent customer service, Previous experience of any Transport Planning Software


• Excellent communication skills


• Real team player who thrives in a fast-paced, busy, and challenging environment.


• Previous experience of working within a transport planning department is essential


• Implement the company's Health and Safety Policy, ensuring safe working conditions and practices within the Warehouse.
  
  Hours of work: 9:00am to 5:00pm with half an hour lunch break.


Apprenticeship standard: Customer Service Practitioner Level 2.

Company Benefits
Pension Scheme: Invitation to join the pension scheme. The scheme is currently 3% employer contribution and a minimum 5% Employee contribution.
Death in Service Cover: 4 x Salary.
Income Protection: 75% of salary less state benefits.
Holidays: Annual leave is 25 days and 8 Bank Holidays. The holiday entitlement is for each complete year, running from 1st January to 31st December and is accrued on a pro rata basis
Workwear: All provided including boots.
Parking: Free on-site parking