Customer Service Apprentice, Tykes Teaching Alliance, Dodworth, Barnsley, S75 3SP

To deliver professional, efficient, and effective customer service support while managing key administrative tasks across all areas of Tykes Teaching Alliance activities.

Full Duties:
With support & supervision, undertake administration duties related to the booking of Unit 5, including confirmation emails, terms and conditions, car parking arrangements etc.

With support & supervision, undertake administration duties related booking on programmes/sessions, including confirmation emails, calendar invites and pre programme/session information.

With support & supervision, undertake administration duties related to the evaluation of programmes and sessions, with evaluation summaries send promptly to the facilitators.

Before professional learning events take place - preparation and distribution of registers, delegate badges and fully stocked facilitator resource boxes.

Before professional learning events take place - ensure the spaces are ready for delegates to arrive with refreshments set up and presentations displayed.

During professional learning events - provide a warm welcome to delegates and support them to sign in.

During professional learning events - under supervision, support our Kitchen Manager set out buffets/catering ensuring Food Hygiene requirements are followed.

During professional learning events - ensure the spaces are well maintained with glasses, cups, plates etc removed once used and refreshments regularly topped up. Be on hand to support with any queries.

After professional learning events have finished - ensure the spaces are tidy with glasses, cups, plates and resources removed. Coffee machines cleaned and the spaces re stocked with consumables.

After professional learning events have finished undertake administration duties related relating to participant and school attendance and engagement ensuring that confidentiality standards are maintained in accordance with safeguarding and data protection guidelines.

Under supervision, act as a point of contact responding professionally and efficiently to incoming calls, emails and visitors to ensure all queries and enquiries are dealt with appropriately and to a high standard.

To provide administration support across all area of the Teaching Alliance activities.

To ensure strict confidentiality in all areas of work.

To work and process personal and sensitive information in accordance with the Data Protection Act 2018 including the General Data Protection Regulations (GDPR) 2018.

To ensure work is conducted in a way that protects the safety and security of information (e.g. strong passwords, reporting breaches, securing paper records, securely disposing of records).

To understand and comply with the statutory guidance regarding safeguarding of children, ensuring the safeguarding and promotion of children's welfare at all times, reporting any concerns to the Designated Safeguarding Officer immediately.

To comply with the Tykes Teaching Alliance/HCAT's policies and procedures at all times., Working week: 37 Hours per week, Monday to Friday 8.30am-4.30pm .

Delivery to be completed on site and off the job training either at Barnsley
College or your place of work. Student to complete a Customer Service Practitioner Level 2 Apprenticeship.

About the company: Tykes Teaching Alliance works in partnership with Barnsley Schools Alliance to provide local professional development opportunities for the school workforce. We deliver the Early Careers Framework, Appropriate Body service & National Professional Qualifications on behalf of Exchange Teaching Hub and we are a Lead Delivery Partner for Exchange Teacher Training.

Our partnership is driven by a moral purpose to ensure that young people fulfil their potential and have the best educational possibilities regardless of their background or ability.

We have recently launched a new social enterprise, Unit 5, providing affordable professional learning spaces to public and voluntary sector organisations in the region.

Customer service experience (ideally in the hospitality sector).
Good written and verbal communication skills.
Knowledge of a range of standard computer packages e.g. Microsoft Office, Outlook email.
Able to work sensitively with confidential information.
Able to work with a high level of accuracy.
Commitment to self and team development.
A commitment to abide by and promote the Trust's Equality, Diversity and Inclusion policy, Health and Safety policies and Child Protection policies.
A professional responsibility to promote and safeguard the welfare of children and young people.

Desired qualities:
Welcoming and confident when dealing with members of the public.
Good written and verbal communication skills.
Self-motivated.
Punctual and reliable.
Tenacity and resilience.
Flexible and adaptable.
Ambition, drive, and determination.
Ability to prioritise and escalate when necessary.
Innovative.
Calm and caring nature.
Attention to detail.
Very organised.
Good questioning and listening skills.

Future prospects: Level 3 Business Administration Apprenticeship
Leve 4 Project Management Apprenticeship

Qualifications required: 5 GCSE including English and Maths grade 4 or above.