Customer Service Apprenticeship

Our Customer Service Apprenticeship may be just what you're looking for!
We're currently looking for caring people to join our contact centre teams to support customers from our Halifax, Bank of Scotland and Lloyds Bank brands.
It's an amazing opportunity to 'earn while you learn' that provides fantastic training and career options, whilst being part of a team that makes a genuine difference to customers.

• You'll take inbound customer calls to help the person at the other end of the line


• From day one we'll teach you all about our products, processes and systems and you'll learn how respond to queries quickly and become better every day


• In addition, you'll develop new skills and get dedicated study time to focus on your professional development throughout your Apprenticeship (which will take around 12-15 months to complete)


• You'll learn the key skills, knowledge and behaviours required to complete your Level 2 Customer Service Apprenticeship and gain invaluable customer service experience
  
  As one of the many benefits provided by Wellington Place, you can receive exclusive rewards, discounts and offers from your favourite locals places when you download the Wellington Place Reward app

Our roles generate a lot of interest and occasionally we have to close the adverts earlier than stated on our website, so don't hesitate, apply today and see where an Apprenticeship with us can take you!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 4-week on-site training programme in our brand new Wellington Place site.
After which this position is primarily a home working role, so you'll have a great work life balance. As such, we're looking for people who have a suitable home working environment including a private area to take inbound calls and a stable/secure Wi-Fi connection to be able to serve customers when they need us most.
Crucially, you're a people person - working with your team to provide a really crucial service to millions of customers.
The passion to put yourself in the customers' shoes, show empathy and be dedicated to resolving their query.
The commitment to deliver on your promises. Going above and beyond for your customer.
About working for us
We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it's why we especially welcome applications from under-represented groups.
We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%


• An annual performance-related bonus


• Share schemes including free shares


• Benefits you can adapt to your lifestyle, such as discounted shopping


• 22 days' holiday, with bank holidays on top


• A range of wellbeing initiatives and generous parental leave policies


• From 1st April each year your cash package will increase in line with an annual review of pay


More about our Wellington Place site...
Brand new in 2024, Wellington Place is conveniently located 5 mins from Leeds' vibrant centre and takes pride in supporting local community and charities. It also makes the working day enjoyable with the following facilities:

• On site canteen


• A kitchenette area on each floor which is equipped with a fridge & microwaves


• Free hot refreshments (tea, coffee & hot chocolate)


• Showers, lockers and changing rooms


• Rest areas including a returning parents room and prayer room


• Rooftop terraces with amazing views of the city


Surrounding Wellington Place:

• 70+ restaurants & cafes all within a 10 minute walk you'll be spoilt for choice


• Great transport links - on park & ride routes, only 5-10 minute walk from Leeds train station, frequent bus services (many routes extend beyond the city, including to Bradford, Halifax and Huddersfield)


• Extremely well connected for cyclists - surrounded by fantastic cycle routes in and out of the city centre including the Bradford Leeds Cycle Superhighway as well as the Leeds to Liverpool Canal towpath