Customer Service Assistant

Our customer service assistants are often the first and last representatives of the racecourse that customers meet during their day at the races (or event). Workers should enjoy interacting with customers; greeting customers upon arrival, helping them to locate the entrances, bidding farewell to customers and informing them of future racedays and events.

Experience within a customer facing role (ie, Events/Hospitality)
Excellent communication skills
Eligibility to work in the UK
Be smart in appearance, helpful and assertive
Be firm, fair and friendly
Be confident in talking to customers and giving direction
Be calm under pressure and confident when dealing with situations that may arise spontaneously
What is casual work?

Set the in the town of Southwell near Newark and one of only six all-weather racecourse tracks in the UK, Southwell has its own unique charm and character, making it one of the premier sporting venues in the East Midlands. After previously owning the UK's only fibresand surface All-Weather track, Southwell switched over to a Tapeta surface as of 2021. With racing on both All-Weather and Turf tracks taking place throughout the year, we are one of the country's busiest racecourses.

Not only are we Horseracing at Southwell we are also home to Southwell Golf Club. The course has two contrasting nine holes. The Front 9 sits within Southwell Racecourse and is characterised by a large number of water hazards. The 7th hole, a 138 yards par 3 with an island green is Southwell's signature hole.

competitive rates of pay
Flexible working - happy to work with you on the hours you can and want to do
opportunities to receive training and work experience across a range of business areas
up to 10 x entrance vouchers for use at any of our courses after working with us for 6 months (local terms and conditions apply)
And so much more…

We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today!

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.