Customer Service Assistant

An exciting role has come up for a temporary Customer Service Assistant here at REFY!
We are looking for a driven, positive, problem-solver who thrives at speaking to customers in a fast-paced environment.
You will be joining the Customer Service department reporting to the Customer Service Manager. This is a temporary 1-month rolling contract, working Monday to Friday, 16:00 PM - 22:00 PM GMT.,

• Fully accountable for monitoring a Live Chat service, offering a personalised shade-matching service to customers


• Reply to customers on all platforms upkeeping with our Brand First approach and REFY tone of voice


• Report back on any patterns of customer comments, flagging any common issues raised
  
  Positive mindset and attitude


• A team player


• Extremely customer focused


• Excellent initiative and problem-solving skills


• Excellent written and verbal communication skills


• Be adaptable to communicating in the REFY tone of voice


• Comfortable working on and adapting to multiple software platforms


• Solution-focused


• Comfortable with high-pressure situations in a fast-paced environment


• Comfortable working towards and hitting set departmental targets


• Must have 1 + years of experience working in Customer Service
  
  Lead Don't Follow: We champion innovation and initiative, creating an environment where people are empowered to lead and bring ideas to the table.

Live. Laugh. Love: We believe in fostering a positive and enjoyable work environment, promoting a healthy work-life balance and encouraging laughter and love along the way.
Your Most Confident Self: We believe in empowering our team members to bring their most confident and authentic selves to work.

REFY are committed to fostering a workplace culture that embraces diversity and promotes inclusion. We are committed to providing equal opportunities for all employees, workers and job applicants regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, or pregnancy. Our goal is to create an environment where everyone feels confident and empowered to lead with their ideas and contribute a unique perspective.