Customer Service Assistant

This is an exciting opportunity for a Customer Service Assistant to join the Customer Experience Team in a role where you will have a direct positive impact on the student and visitor experience at Edge Hill University.

The customer experience team provides a highly professional, integrated service delivering front-of-house and back of house support to our staff, students and visitors acting as a channel of information from and to the wider FM Department. A diverse team in our offer, this is a real opportunity to have a direct positive effect on the student and visitor experience at Edge Hill

You will provide a welcoming, efficient, and professional reception service and receive all customers and visitors to Edge Hill University. Facilitating excellent customer service, you will carry out general administrative tasks and provide customers with information on the institution and its activities.

Have excellent customer service skills.
Be able to respond calmly under pressure to enquiries and multiple requests.
Be able to plan, organise and work effectively to deadlines.
Be self-motivated, positive and have excellent communication and interpersonal skills.
Have good IT skills, attention to detail and accuracy., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we've been creating access to knowledge for those who may not have had the opportunity to before.

Today, the effect we have has a far-reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too. So, if you've ever wondered if one person can make a difference, simply speak to our alumni, students, and award-winning staff.

Because for us education isn't about how much you take in. It's about what you take out into the world.

Inspiring minds and changing futures since 1885, Edge Hill University is "A great success story… an institution that improves and impresses year after year" - Times Higher Education.

A minimum of 35 days annual leave per annum, pro rata (inclusive of bank holiday and University closure days)
Free foreign language evening classes
Discounted membership to our onsite state-of-the-art sport and leisure facilities
Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more.
Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and as health & wellbeing resources
A wide range of development programmes to enhance your career
Beautiful award-winning on-campus working environment.
Automatic enrolment into the Local Government Pension Scheme with our employer contribution of 17.8%