Customer Service Assistant

We're looking for Guest Experience Assistants to deliver the highest level of customer service to our guests on event nights.

You will welcome our guests with a smile, be their first point of contact with any access related problems or issues and will deal with these with empathy and understanding.

It's about treating everyday as a show day and working together with the Guest Experience Team to ensure our guests have an unforgettable experience at The O2.

proactive, positive, and approachable people who have experience of working in a VIP hospitality environment.
people with a genuine desire and ability to work with the public in a front line, customer focused setting
people who thrive in a very busy environment, maintaining patience and empathy whilst working under pressure.
You'll be an excellent communicator, confident in engaging and working with all kinds of people, both internal and external.

We're looking for a problem solver who can deliver the same high level of customer service throughout the event to every single guest time and time again.

We provide a comprehensive training package so you will be confident in your role with us and set up for success.

Important Information: This is a Event Hours based contract and will include working both weekday evenings and weekend shifts.

We ask that you commit to a number of shifts per month, and we ask for availability a month in advance, so you can make this role work for you. You MUST be available to work over the Christmas and New Year period to be considered for this role.

We are holding assessment centres on the dates below and you need to be able to attend in person to be considered:

9 October 10am-1pm

10 October 10am-1pm

16 October 10am-1pm and 2pm-5pm

Inductions will be held on 25 and 31 October and you will begin your training and shadowing shifts shortly afterwards.

So why apply?

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Named in The Sunday Times Best Places to Work 2024, why not find out why our employees love working here: https://aegeurope.com/life-at-aeg/

Our commitment to inclusion