Customer Service Assistant

£18457.56 (Part Time) + Bonus + Excellent Benefits

Customer Service Assistant - Shrewsbury (SY1 3AZ) - Plumb Centre

So, who are we? We are Plumb Centre, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.  

Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including...

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.   

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more! 

As a Part Time Customer Service Assistant based in Shrewsbury (SY1 3AZ) you’ll be responsible for:  

• Assisting customers at the trade counter by identifying their requirements and providing product recommendations.

• Dealing with customer enquiries via phone & email promptly and courteously, with a proactive attitude.

• General warehouse duties including picking & packing customer orders, unpacking and putting away deliveries and ensuring high standards are maintained in the branch.

This is a part time, permanent role working 30 hours a week, Monday to Friday between 08.00am - 5.00pm and 1 Saturday a month 08.00am - 12.00noon.

And here’s what we’d like you to have: 

• Plumbing and heating industry or merchant experience is beneficial but not essential as comprehensive training will be provided.

• Retail sales and customer service experience.

• Willingness to learn and work as part of a small team.

• A keenness to take on board all training opportunities available to you

 We look forward to receiving your application!