Customer Service Assistant - Dewsbury

As a Customer Service Assistant on Reception, you will be responsible for first customer interactions and team communications. Part of your daily routine will involve managing bookings for our amazing activities, problem solving any issues that arise, assisting and providing information to customers. You will be offered the opportunity to be trained across all key areas of the centre, to ensure that you are able to provide support to the team and deliver the best possible customer service. You will work efficiently, show initiative and be a team player. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers

• Previous experience, in a similar role, managing a busy booking sheet with multiple booking channels.
• Full of determination, enthusiasm, and be able to work in fast-paced environment
• Able to provide high levels of customer service and have strong communication skills
• Fully flexible around working pattern (evening and weekends will be required)
• Be approachable and helpful
• Be organised and able to multi-task
  
  We are opening a brand new, state of the art family entertainment centre at Railway Street, Dewsbury in February 2025. To build this dynamic Dewsbury team, we will be holding a Recruitment Event on 7th January 2025.
Do you have a passion for talking to people? Do you enjoy engaging with new faces every day? If so, then read on... TENPIN IS NOT JUST ABOUT BOWLING... We have something fun for all the family to do, regardless of age. We love to entertain-it's in our DNA! Beyond bowling, we offer Houdini's Escape Rooms, Karaoke, a 4D Laser Arena, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu. A career at Tenpin is like no other. The opportunities are endless, and the benefits are pretty cool too!, Tenpin Ltd (part of Ten Entertainment Group Plc - www.tegplc.co.uk) is one of the UK's largest bowling operators, with 40 entertainment centres spread across the UK. Tenpin Ltd has recently been acknowledged as a "Best Workplace" by Great Places to Work(r) in 2017 and currently holds Investors in People accreditation GOLD standard. We put our employees in the heart of everything we do, believing that happy employees will thrive within a happy team in turn, delivering an excellent customer experience which will lead to increased profit and success for all. With the right people on board we have a proven track record of developing and growing all of our businesses. We have a strong growth strategy to purchase new bowls over the next 3 years. Bowling is a fantastic leisure activity, our sites have licensed food bars, American pool, and state of the art arcade areas. Not to mention Sector 7 our laser combat arena and our Pingo's soft play areas.


• Free Food when on shift
• On the Spot Rewards
• Tenpin Treats - our benefits platform for exclusive discounts and wellness perks.
• Medicash - covering your everyday dental, optical, physio, and wellness expenses.
• Employee Assistance Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• Enhanced Maternity, Paternity, Adoption leave
Career Development Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.