Customer Service Assistant (Nights) - Vita Student

We are looking for a Customer Service Assistant to work during the night to support our students and help maintain building standards. They must be able to commit to 2 nights per week, working a shift pattern of 9pm-6am or 10pm-7am. In a customer facing environment, your role is to ensure that designated areas of the building, inside and outside are cleaned to high standards. To provide a great customer service to our residents. Being vigilant and ensuring that the building and residents are safe. Role Responsibilities

• Cleaning designated areas to high standards, following cleaning schedule for deep cleaning each room.
• To ensure that all external areas, terrace, smoking areas, binstore are cleaned throughout the evening.
• To provide excellent customer service to our residents and ensure that all residents are always acknowledged and greeted whenever they are met.
• To be vigilant whilst carrying out duties, continuously check for any damage, faults, or defects. If found, follow the reporting procedures to the management team.
• To attend to any query or incident within the residence and resolve the issue promptly.
• To take the lead in the event of an emergency, following procedures and contacting the relevant emergency services, and escalating the issue to Residence Manager.
  
  Employee discount schemes - 100s of discounts through our online benefits platform
• Pension scheme
• 28 days holiday each year including the Bank Holidays (pro-rated)
• Your birthday day off
• Recognition programmes
• Opportunities for career progression
• Team parties/events
• Access to 24/7 Employee Assistance Programme - 24/7 for our team members to call and get support and advice on any issues they may be experiencing.
N.B. All offers of employment are subject to satisfactory pre-employment screening, which will include verification of rights to work in the UK and employment history, as well as a Disclosure and Barring Service check.