Customer Service Centre Advisor

Alton Cars Ltd is all about the people within it and are confident it is one of the best in the industry. Our aim is to be the repairer of choice for our work providers, their customers, and colleagues within the industry, whilst ensuring that our customers are at the heart of what we do.

This role is a telephony-based role where you will support with incoming claims, phone customers to discuss the claim and talk through the repair process. Be available to answer phones to speak with both customers and work providers, providing updates and dealing with any queries, as well as doing some other updates.

We are looking for individuals who have the can-do attitude and are willing to help everyone at site and be able to get stuck in and being flexible, but equally be able to have a laugh along the way.

Alton Cars Ltd, one of the UK's largest independent Group of Accident Repair Centres, with a network of 16 sites located across Yorkshire, Derbyshire, Nottinghamshire, Humberside, and Merseyside with a projected turnover of £65m for 2024 and employing over 420 staff, are looking for a Customer Service Advisor for our Central Team based at our Barnsley Site.

This role comes with a salary of £25,800.00, along with Bonus Opportunities. (Core hours are 8am to 5pm - Saturday Morning's 8-12 are rota'd and are approximately 1 in 4 Saturdays). In addition, you will also receive:

• 25 Days Holiday


• UK Health (Contributory Health Care Scheme which can be increased to suit your personal and family needs)


• Pirkx (Discounted Shopping & Meal vouchers, access to webinar's, exercise classes)


• Pirkx Medical (Online GP Service)


• Access to Improve (our online learning platform)


• Enrolment to the Alton Cars Pension Scheme


Welcome to Alton Cars, one of UK's largest networks of vehicle repair centres. We're a multi-award winning group committed to providing first class vehicle repairs & customer service. All our repair centre's hold a coveted BSi kitemark, along with industry leading insurer & manufacturer approvals. We're proud of our reputation for being a professional & friendly repair group, so if you're searching for a well-respected vehicle repairer that you can trust, you've found them.