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Customer Service Centre Advisor

Home Group Limited, Newcastle upon Tyne

Customer Service Centre Advisor

Salary not available. View on company website.

Home Group Limited, Newcastle upon Tyne

  • Full time
  • Permanent
  • Onsite working

Posted today, 17 Oct | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 6c2a464c95d441faa8c5374afc5f0385

Full Job Description

  • Full Time: Currently Monday to Friday between 8:00 am till 18:00 pm on a shift rotation.
  • We staff bank holidays with volunteers, so if you'd like to be off, you probably can. You just need to request it.
  • This leaves plenty time to attend our summer and Christmas parties, summer kid's activities or discounted panto. We'd love you to get involved.

    You're a positive, confident & enthusiastic communicator with the ability to handle objections.
  • You're resilient when faced with a challenge or when things don't go to plan. Can you remain calm dealing with some distressing calls from customers who are relying on your help?
  • You follow process when it's important but can also think on your feet. We want a win-win for both our customer and the business.
  • You care about our customers and give every customer the brilliant experience they deserve.
  • You have strong customer service skills and excellent verbal and written language abilities. As well as calls our customers use email, Live chat, and social media to contact us. Have you experience using these tools?
  • You're comfortable leading the conversation and finding the right outcome for our customers., Disability Confident
    • About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

    Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

    Newcastle upon Tyne - Hybrid, two days in our One Strawberry Lane office based and 3 days at home (First four weeks will be full time office-based Monday to Friday 9:00 am to 17:00 pm) Full Time - 37.5 hours per week Flexible shift rotation. Monday to Friday currently between 8:00 am till 6:00 pm on a shift rotation. Starting salary: £23,464 pa, with great benefits which include a Health Cash Plan Start date 25th November 2024 Home, a place where you belong How about working for one of the top ten Workplace's in the UK, according to the Great Place to Work 2024 National survey results? Do you want to work in the most technologically advanced office building in the region? This is a building like no other in Newcastle. Do you genuinely care, and get a buzz from helping people? Fancy going home each day knowing that you have helped change our customers lives for the better. Home Group is a social enterprise that supports some of the most vulnerable in society, including people with mental and physical health issues. Are you up for a new challenge in supporting our customers? If so, we are looking for brilliant new colleagues to join our European award-winning team. (I Know, that's impressive!!) This isn't "just" any old customer service role, we're looking for "customer service heroes" to support our customers.,
  • 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
  • All the "tech" you need to enable you to work effectively from either home or the office.
  • Health Cash Plan saving you up to £1140 pa. We'll cover your costs (and your kids if you have them) towards dental, optical, prescription charges, alternative therapies, and lots more.
  • Competitive pension scheme with employer contributions
  • Excellent career progression, through personal development plans and our "Grow our Own" development programme. Our management team all started their careers as customer service advisers.
  • Shopping discounts & access to the Blue Light Card discount scheme
  • Technology Purchase Scheme (That new TV or smartphone is a few clicks away!)
  • Cycle to work and car scheme (bike storage, drying rooms and showers are available at our office)
  • Discounted Gym Membership
  • Time off for volunteering
  • A wide range of engagement activities in the workplace led by our colleague engagement team.
  • Learn more about our benefits on our website.