Customer Service Centre Approvals Process Manager

Do you have extensive knowledge of light and heavy vehicle engineering?
Can you interpret complex legislation and write concise detailed technical reports?
Are you someone who enjoys working collaboratively with internal and external key contacts?
If so, we'd love to hear from you!, The successful Customer Service Centre Approval Process Manager will manage the procedures and documentation employed in the processing of the following;
Vehicle Approval (Individual Vehicle Approval, (IVA), Certificate of Initial Fitness, (COIF), Motorcycle Single Vehicle Approval, (MSVA) and scheme products.
The role holder will be responsible for managing a team of technical engineers, to support scheme processing and provide technical support to internal and external customers. Ensuring that the Driver and Vehicle Standards Agency (DVSA) meets its key targets and objectives as detailed in the Organisation Business Plan.
Responsibilities include but are not limited to:
+ To support the development and implementation of Corporate and Directorate strategic objectives with active participation in associated meetings and events in support of the Head of Customer Contact.
+ To support the agencies compliance with ISO standards as required in the application of the Vehicle Approval process on behalf of the Vehicle Certification Agency.
+ To monitor scheme productivity and raise issues with relevant stakeholders.
+ To manage a team of technical engineers within the Vehicle Approval Section providing:-
o scheme related advice to both internal and external customers.
o ensuring operation of the scheme is in line with scheme strategic and ISO compliance objectives.
o support to the processing of applications by the administration team.
For more information about the role and responsibilities please see the attached Candidate Pack., This role can be based in Birmingham, Bristol, Leeds, Newcastle, Nottingham or Swansea, your presence at one of these locations will form part of the working arrangements agreed with you. We operate a hybrid working model giving you greater flexibility about where and when you work. Our expectation is that you will spend a minimum 60% of your time at your base location. Visits to other DVSA sites or work locations count towards this.
Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement, for the successful candidate to be able to work at least 35 hours per week.
Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
About Us
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.
We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.
We’re working hard to:
+ make roads safer.
+ improve services for our customers.
+ make road transport greener and healthier.
+ harness the potential of technology and data.
+ grow and level up the economy.
To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website., We'll assess you against these behaviours during the selection process:
+ Communicating and Influencing
+ Leadership
+ Making Effective Decisions
+ Seeing the Big Picture, + Your in-depth knowledge of the vehicle approval process, including European Community Whole Vehicle Type Approval (ECWVTA), Great Britain Type Approval (GBTA) and national motor vehicle legislation and in particular knowledge of Individual Single Vehicle Approval schemes.
+ Your experience of interpreting complex legislation and ability to write concise detailed technical reports.
+ Your experience of having demonstrated excellent communication skills with internal and external stakeholders.
Your Personal Statement will be limited to a maximum of 750 words.
The sift is due to take place 04 - 05 November 2024.
Interviews are likely to be held 15, 18 and 19 November 2024.
This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview.
We’ll try to meet the dates we’ve set out in the advert. But there may be occasions when these dates will change. We’ll give you plenty of notice of any important dates.
The selection process will be designed specifically for the role. As a result, your assessment will include:
+ an interview
If you would like to find out more about what it’s like to work for DVSA and how to apply, we will be holding virtual sessions to find out more. Please click here to secure your place at one of our upcoming events.
The Department for Transport recruits using Success Profiles. For each role, we consider what you need to demonstrate to be successful.
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
You can read more about Success Profiles here.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes., Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

To succeed in this role, you have extensive knowledge of light and heavy vehicle engineering. You can interpret complex legislation and write concise detailed technical reports.
You have in depth knowledge of the vehicle approval process, including ECWVTA, GBTA and national motor vehicle legislation and in particular, knowledge of Individual Single Vehicle Approval schemes.
Excellent communication skills are pivotal to this role, with the ability to provide guidance and robust recommendations to internal and external stakeholders. You have exceptional stakeholder engagement and relationship building skills and can comfortably represent the agency when required. You are a passionate and confident leader with a proven track record of driving professionalism, fairness and consistency at all times., Applicants are required to have a degree in Motor Vehicle Engineering, or a vocational related qualification in Motor Vehicle Maintenance & Repair at level 3 or above.
Please note that an NVQ level 3 will not be accepted on it’s own as a qualification. This is only acceptable as proof of experience.

Alongside your salary of £40,808, Driver and Vehicle Standards Agency contributes £11,822 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ An environment with flexible working options where we encourage a great work-life balance.
+ Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30.
+ 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
+ Latest IT and Tech devices.
+ A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues.
+ Excellent learning and development tailored to your role including paid apprenticeships up to Masters level.
+ Wide range of discounts schemes on high street names.
+ Employee assistance program for health and wellbeing.
+ Cycle to work scheme and Gym membership offers.