Customer Service Clerk

Our Daventry team is on the lookout for a proactive, dynamic, and super-organised Customer Service Clerk to join us! You'll play a key role in keeping our operations running smoothly while helping us deliver a top-notch service to our amazing customers.

This role will see you working Monday to Friday, 08:00 to 16:30.

WHAT ARE YOU GOING TO DO?

Reporting into Operations Supervisor, you'll play a key role in building and maintaining strong customer relationships. Collaborating closely with the customer service and warehouse teams, you'll work to achieve operational success and meet targets for service excellence, efficiency, and quality.

In this role, you'll prepare reports for CEVA on behalf of the customer, ensure delivery slots are booked according to instructed times by staying in daily contact with customers, and regularly update on delivery statuses. You'll also analyse trends and identify opportunities to enhance service levels in line with contract SLAs, while maximizing transport efficiency by consolidating orders.

To be successful in this role you will be a committed and dedicated customer centric individual with a passion and flare for customer service ideally within a transport environment. You will be an exceptional communicator with the ability to build relationships with people at all levels. You will enjoy working as part of a team but also working alone on your own initiative.

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That's why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.

CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world's leading end-to-end eCommerce service offerings through the dedication and passion of our people-the heartbeat of our organization. As we continue growing at a fast pace, will you "Dare to Grow" with us?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There's no doubt that you will be compensated for your hard work and commitment so if you'd like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.