Customer Service Co-Ordinator

We are looking for a caring and compassionate person who will deliver first class customer service to our customers as our new
Customer Service Coordinator in our small and friendly team in Round Spinney, Northampton.

As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and
aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more
complex equipment such as beds, hoists and pressure care equipment. We also carry out minor adaptations such as the installation
of handrails and grab rails within the home which can make a significant impact in giving people the confidence to live more
independently.

The Role:

• Assist and manage incoming calls, answering any queries in a timely and professional manner


• Coordinating orders to be delivered, installed and collected by our Driver Technicians


• Order analysis by checking and identifying any errors made on online orders


• Invoicing and entering of orders via the online system


• General administration that supports daily activities and duties, Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever

possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you
may have and these can then be discussed in more detail if you are successful in your application.

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core
company values 'CARES' remain unchanged. We are always looking to recruit hard working and talented individuals to become a part
of our ongoing growth and success. You'll enjoy all the support and encouragement you need to reach your own potential and develop
a rewarding career along the way.

Care and respect for our colleagues and service users

Accountable and proud

Ready to learn and grow

Enhance our service users' lives

Socially responsible, ethical and transparent

This role is working in a regulated activity and may be subject to a DBS disclosure.


• Whilst some customer service experience would be great, you might also have a more diverse background coming from Care, Public

Sector or somewhere else!

• You'll be agile, and love to resolve problems, sometimes looking outside of the box for the answer


• Good attention to detail and accuracy


• Genuine care and compassion which feeds your motivation to deliver outstanding customer service


• Professional and confident manner on the telephone and through email


• Competent IT skills with Microsoft Office programmes and ability to learn new systems
  
  An annual salary of £23,923.33


• 40 hours per week (Monday to Friday 08:30 - 17:30)


• 25 days holiday (plus bank holidays) plus optional 5 days unpaid (p/t equivalent)


• Company Pension Scheme


• Life Assurance


• A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets