Customer Service Co-Ordinator

As Customer Service Coordinator, you will form part of the team that delivers the P4Y Capital projects for the Yorkshire Water contract which delivers world-class health, safety, environment and a well-being culture, as well as providing leading customer service and satisfaction while delivering exceptional value for money.
As Customer Service Coordinator your duties and responsibilities will include:

- Encourage a customer focus culture at all levels within Capital projects
- Attend pre-start meetings to ensure all customer needs are identified
- Support and coordinate between site managers, operational teams and customers
- Identify and visit any vulnerable/priority services/business customers affected by our work to establish their individual needs with regards to interruptions to supply (temporary supplies/OOH interruptions) access etc
- Liaise with other 3rd party stakeholders to ensure they are informed of our work
- Ensure compliance with YW procedures to support the delivery of excellent customer performance
- Assist site managers in increasing efficiencies and help to identify areas of improvement and then assist in the improvement there of
- Assist with continuous improvement process
- Contact/visit customers who contact Yorkshire Water with enquiries related to our works and update YW Capital Experience Team with the outcome
- Carry out Customer Service site audits
- Ensure any service failure that could result in a written complaint being received is escalated to MWS Customer Service Manager
- Ensure our WOW Recognition programme is encouraged and any positive feedback from customers is captured and recorded, At Morrison Water Services, we're proud of our positive culture and commitment to safety. We believe in delivering a high performing, sustainable workforce that supports our clients effectively. People stay with our business because of the opportunities for growth and development, our inclusive culture, and our dedication to providing a safe and supportive work environment.
This is an opportunity for individuals who are looking to join an organisation that values integrity, safety, and diversity. For this role, we are seeking individuals who are committed to supporting our long-term goals and who embrace change and promote diversity. We believe that listening to our people, providing feedback, and keeping them informed about the direction of the business is essential to our continued success.
The Next Step...
So you know, all our applications are reviewed by humans, so if you don't hear back straight away don't panic, we receive a high volume of applications and you will receive an email letting you know where you are in the recruitment process.
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Customer service training qualification (desired but not essential)
- Experience within a customer service environment
- Naturally collaborative
- Excellent problem-solving skills
- Highly organised
- Driving License
- Good computer skills

Here at Morrison Water Services, our mission is to be the leading service provider in the Water and Waste Water Infrastructure sectors in the UK. We are known for our commitment to integrity and safety, with a culture that values the well-being and diversity of our people. Our aim is to invest in our workforce through our training academy and implement initiatives that prioritise health and well-being to support our business growth plans., M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets.
At M Group Services we recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued.

In return for your skills and expertise, we are offering a competitive benefits package, including the following!

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- 25 days' annual leave plus eight days' bank holiday
- Matched Pension Scheme
- Enhanced Maternity and Paternity policy
- Private Health Care
- Remote working
- Access to our Employee Assistance Programme
- Opportunities to progress in a successful multifaceted company
- Access to My Rewards which provides fantastic reductions on 1000's of purchases including Mobile Phone, Utility bill & top retail brand discounts.