Customer Service Consultant
Insight, Staplehurst, Kent
Customer Service Consultant
£27000
Insight, Staplehurst, Kent
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 9 Nov | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 4e95affd55444cb39829474605a84a3f
Full Job Description
An excellent opportunity for a Customer Service Consultant has arisen with a market leading provider of SaaS solutions used by over 5,000 retailers. You will be managing double-digit annual growth, tackling online ordering and subscription management challenges. As a Customer Service Consultant, you will also take part in regular brainstorms as the company continues to grow. Roles and Responsibilities:
- Delivering excellent customer service by telephone and email
- Working with the team to run a busy subscription platform
- Update systems with relevant information
- Manage customers orders and their expectations
- Ensure that all customer queries are followed up and answered in a timely manner
Knowledge of customer service principles and practices preferably gained at Contact/Call centre - Good level of computer literacy (MS Word, MS Excel, MS Outlook)
- Must have GCSE English and Maths as a minimum
- Must be able to multi-task, be flexible and detail orientated yet see the bigger picture
- Must have excellent communication skills
Salary - £25,000 - £27,000 - Full time 8.30am to 5pm (Monday to Friday)
- 25 days holiday plus Bank holidays
- Pension contributions
- Excellent Career progression
- Free parking on site