Customer Service Coordinator

The Customer Service Coordinator is responsible for providing all day-to-day interaction with customers including receive customers' initial contact or request.

From there the Customer Service Coordinator performs as a liaison to provide product and services information, answer questions, perform accurate order entry and maintenance activities, all while providing exceptional customer service to internal and external stakeholders, from receipt of RFQ or Purchase Order to successful order shipment and delivery.,

• Manage large volume of phone and email communications.


• Enter orders with attention to detail and accuracy.


• Take responsibility for ensuring order entry accuracy and providing professional and timely updates to internal and external customers.


• Liaison between customer and Sales, Production, Engineering, Supply Chain and Quality.


• Handling documentation, customer questions and expediting of customer orders.
  
  Customer Service skills are a must, including phone calls and active listening.


• Must be able to communicate effectively and professionally at all levels to different customer demeanors (verbal, written and presentation).


• Robust organizational, problem-solving and multitasking skills.


Desirable

• Proficient in Microsoft Word, Excel and Outlook.


• Ability to understand technical specifications.


• Proven customer support or customer service experience
  
  Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.


This is an opportunity to work in our Leeds based site on a Fixed Term Contract FTC for 12 months, supporting multiple divisions during a exciting period of growth and change with the business globally., Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years, the world has relied on us to create the things that keep everything moving.

From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.