Customer Service Coordinator

+ To address and respond to customer issues in a prompt and organised way.
+ To deliver an excellent customer service, understanding and empathy to our customers.
+ To liaise with internal departments and form excellent working relationships as part of the larger team.
+ To communicate effectively and regularly with colleagues and management.
+ Issue instructions to Sub-contractors and follow up to ensure prompt resolution.
+ Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
+ Keep our database system up to date at all times.
+ Carry out general administrative duties.
+ Work directly with the office manager to ensure our KPI's are in line with company guidelines.
+ Learn and at all times adhere to the company Health and Safety requirements.

+ Behave in line with our company values - Integrity, Caring and Quality
+ Previous experience working within a similar environment
+ Good understanding of Microsoft Office, Excel, Outlook
+ Ability to handle complaints and difficult situations
+ Patience and calmness under pressure
+ Good planning and organisations skills
+ Problem solving and decision-making skills
+ A polite, tactful, and assertive attitude
+ Excellent communications skills
+ Good team working skills
+ A commitment to work as required to meet the needs of the business
+ Experience working for a residential house builder within Customer Care is essential
+ An understanding of building regulations and legal obligations
+ A good understanding of written English Grammar

We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most.

You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry., Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.

+ Competitive basic salary and annual bonus
+ Agile working possible (dependent on role)
+ Up to 33 days annual leave plus bank holidays
+ Private Healthcare
+ Enhanced maternity, paternity and adoption leave
+ Competitive contributory pension scheme
+ Life assurance - 4 x your annual salary
+ Share incentive schemes
+ Employee rewards portal with many more benefits

• In return, what we would like from you