Customer Service Coordinator

Our multiuser site based in Daventry have the need for a Account Manager to join their team to effectively coordinate activities with our customers and warehouse operations.

This is a Monday - Friday role working 40 hours per week.

WHAT ARE YOU GOING TO DO?

• To be the primary day to day point of contact for the customers which can include, enquiries, complaints, stock check and invoicing.


• Working with the Operations Manager and Operational Process lead, attend joint meetings daily and periodically as required.


• Deliver with clarity and professionalism superior level of responsiveness in support of your customer relationships.


• Identify potential areas of growth within the customer's account and refer these directly to the Senior Key Account Manager.


• Work in partnership with the customers to produce forecasts and detailed activity planning in support of revenue targets and delivery of operational services.
  
  To be successful in this role you will have proven experience within a customer facing role and the ability to build excellent working relationships. It is advantageous if you have experience within an account management role and invoicing experience.

You will be a natural communicator who is able to build effective relationships with stakeholders, highly organised with an energetic approach to work.

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There's no doubt that you will be compensated for your hard work and commitment so if you'd like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.