Customer Service Coordinator

Are you an enthusiastic and energetic Sales Support Coordinator? Do you put the customer at the heart of everything you do and have a true passion to provide a second to none customer experience? If so; we have an exciting opportunity for you to join our innovative and fast-paced team. As Sales Support Coordinator you will be delivering second to none customer service to our customers, dealing with a wide range of day to day queries around orders, products and returns. You will have the opportunity to work with our skilled and professional Sales team, to build good relationships with our customers and liaise with Manufacturers. Warehousing and Logistics. About the job

• Process customer orders with accuracy and efficiency, within 24 hours of receipt.
• Monitor sales orders to ensure delivery deadlines are met and communicate any delays immediately with the customer.
• Progress forward orders/back orders by monitoring stock available and completing purchase orders.
• Log customer interactions and activity accurately within the company's CRM system and via email.
• Resolve customer queries and issues, ensuring satisfaction and maintaining high service standards.
• Collaborate with the logistics and sales teams to ensure smooth order processing and delivery schedules.
• Maintaining and updating customer information on internal system such as address/prices/specific requirements, to ensure accurate completion of orders.
  
  A positive and proactive attitude, with a commitment to delivering high-quality customer service.
• Prior experience in customer service or a related field is essential.
• Excellent verbal and written communication skills.
• Proficient in using Microsoft Office. Experience of CRM/ERP systems would be beneficial.
• Strong problem-solving skills, with the ability to manage and resolve queries effectively.
• Ability to work well within a team while managing individual responsibilities efficiently.
• Good organisational skills and attention to detail.
• A passion for providing excellent customer service.