Customer Service Coordinator

Working hours: Monday to Friday 8:30 AM to 5 PM Ready to take your career to new heights? Join VPK, a global packaging industry leader, in Desborough! Our legacy is built on innovation and sustainability, setting us apart as pioneers in cardboard packaging solutions. Embrace our green commitment and be part of a hardworking and dedicated team. As a Customer Service Coordinator, you'll enjoy a world of opportunity, facing exciting challenges and growth possibilities. Your journey starts here, where customer-centric excellence is the driving force in and outside our organisation. Your adventure starts here: - Booking orders by agreed lead times. - Checking own and colleagues' orders once placed. - Outgoing/incoming telephone calls to internal and external customers. - Investigating and resolving customer complaints. - Working on customers and historic forecasts to manager stock control. - Proactively inform customers on shorts & non-deliveries & deal with appropriately. - Use of
varying systems including SAP and the internal intranet. - Liaise with strategic planning & logistics in relation to urgent deliveries, lead times. - Liaising with Key Account Managers to ensure smooth running of customer accounts. - Introducing new stock lines in conjunction with management guideline. - Communicate with Artwork / CAD / Pricing / NPD /Technical & Management to make sure all of the above are done with the upmost transparency and to encourage communication in all aspects of the customer's enquiry through to ordering process.

Previous experience in an office-based customer service role is essential. - Strong IT skills and experience using systems. - Ability to deliver news in relation to the shorting or non-delivery of orders. - Genuine interest and a willingness to undertake training on a regular basis.

Competitive Salary

- 33 days bank holiday (inclusive of bank holidays) - Individual healthcare cash plan, including cash back on key medical costs, retail discount and 24/7 Employee Assistance Programme - Ongoing training and development - Free on site parking

Accountancy

https://ce0562li.webitrent.com/ce0562li_webrecruitment/wrd/run/ETREC179GF.open?WVID=0649882FEg