Customer Service Coordinator

We are seeking a Customer Service Coordinator to join our team as part of growing team. You will have an important role in ensuring seamless operations for our pet and equine product lines, liaising with renowned customers like Equine America, Mars, and Nestlé.,

• Manage the complete customer order journey, from input to delivery and invoicing.
• Be transparent with customers, managing expectations and proactively addressing issues.
• Liaise with internal teams, including Technical, Planning, and Credit Control, to resolve pricing, product, or account queries.
• Monitor order dispatches and investigate delays, ensuring customers are promptly informed of any adjustments.
• Build positive relationships with hauliers to guarantee seamless deliveries.
• Handle urgent/animal welfare orders efficiently in coordination with Nutritionists and Planning.
• Attend monthly species meetings, sharing updates on key issues and wins.
• Reduce returns and rejections by getting it right the first time, as measured by monthly credit reports.
• Ensure timely and accurate invoicing within 24 hours of delivery or collection.
• Collaborate with Finance to resolve bulk delivery invoicing and period-end reporting issues.
• Investigate and resolve customer credit note requests and log complaints for continuous improvement.
• Share best practices across the team, supporting alignment and professional development.
  
  Someone who thrives on providing exceptional customer service to high-profile clients.
• Confident in handling multiple priorities while handling complex internal and external interactions?
• Ready to join a diverse and inclusive team, with opportunities for career growth?, Ideally, you have experience in a similar customer service role within an agricultural business.
• Excited about customer service with great attention to detail.
• A credible, omitted and forward-thinking team player who thrives under pressure.
• Good Excel with strong timekeeping and organisational abilities.
• Proactive, with the ability to work on your own initiative while knowing when to escalate issues.
• Flexible, driven, and motivated by the desire to be effective and improve every day.
• A great communicator, adept at building relationships with both internal and external stakeholders.
  
  Rewarding your passion
When you join us, you'll do meaningful work and be rewarded fairly for it. From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits - these are just some of the ways we reward you - from day one.