Customer Service Desk Operative

This exciting role joins a team of 12 employees and the role will be of a very fast pace. Operators provide support to customers on Operations/Exercises across the UK and worldwide 24/7, 365 days a year. A full training package will be provided for all successful applicants.,

• Receive, record and resolve customer queries by telephone/Komodo.


• When applicable, refer unresolvable Tier 1 tickets, to Tier 2/3 or Team Leader.


• Communicate all responses back to the Customer in a polite and professional manner.


• Any other duties assigned by your Team Leader
  
  The ability to work under pressure and prioritise workload in order to ensure that Operational needs are met.


• Establish themselves as a team player and be welcoming and accepting of everyone.


• Good IT skills


• Previous experience of working within a call centre environment would be preferred, however full training will be given
  
  The Logistics Commodities & Services Transformation (LCST) Programme (http://https:/www.leidos.com/company/global/uk-europe/LCST) for the UK Ministry of Defence is a critical effort to enhance and improve the UK's defence supply chain. The programme provides essential services such as storage and distribution for the MOD's materiel, including a global freight service and the procurement and inventory management of 70,000 commodity NATO Stock Number (NSNs).


Working together as Team Leidos we are helping to transform the UK's defence supply chain by providing an integration of a complex mixture of services, at low risk, using a modern suite of systems that will deliver one version of the truth. For the first time, the MOD will see the whole picture, as it is happening.

What Makes Us Different:

Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change.

Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.

People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing . We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.

Hours of work will be:

• 40 hours p/w, Monday-Friday 08:00-16:30


• The role is a combination of office and home working


Clearance Requirements:

• BPSS to start


• BPSS for the role


Leidos UK! Join our team and discover a culture of collaboration, innovation, diversity, trust, caring management, communication transparency, work-life balance, and overall job satisfaction...

What we do for you:

At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:


• Contributory Pension Scheme



• Private Medical Insurance



• 33 days Annual Leave (including public and privilege holidays)



• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)