Customer Service Executive

Our client, who are the leaders in their field, are looking to recruit a Customer Service Executive to provide administrative support to their team.,

• Update in-house computer database and operating system as appropriate with all relevant data.
• Answering inbound calls and emails, generation of quotations and following them through to order stage and the handling of any complaints and acting on them accordingly.
• Ensure all aspect of the order process are followed, booking transport, booking disposal, generation of compliment paperwork and labels if required.
• Raise appropriate paperwork for all contracts under the responsibility of the division.
• Provide administrative support on ad hoc tasks as requested.
• Assist with the completion of all the relevant tasks for end of month within the timescale given for the division.
• Effectively communicate and coordinate with all sections of the business to meet tasks, deadlines and agreed customers SLAs & KPIs.
• Take ownership of customer calls and orders distributing to relevant sections of the business
• Coordinate other calls and activities as required or requested.
  
  Demonstrate and provide the highest levels of customer service
• Excellent communication skills
• Proactively manage your time and activities to ensure high level of efficiency and output.