Customer Service Executive

Come and join AJW Group as a Customer Service Executive and play a pivotal role in driving the success of our organization by delivering outstanding customer service. This dynamic position involves managing orders and returns, optimizing processes to enhance the customer experience, and fostering strong relationships with both new and existing customers.
Key duties include:
Process sales orders and customer requests accurately.
Verify details, source products, and prepare competitive quotes.
Deliver exceptional customer service and enhance processes.
Follow up on leads to drive sales conversions.
Collaborate with teams, suppliers, and customers effectively.
Collaborate with inventory teams to manage stock levels.
Support accounts with credit management and payment queries.
Our person specification below is by no means exhaustive, and we would like to hear from you if you are interested in the role or in joining AJW Group, despite whether you meet all of our requirements. We will provide training to ensure your success and growth at AJW Group. We welcome informal conversations before making the decision to apply, please direct your request for a pre-application call to . You will bring:-
Patience: Stay calm and professional when handling customer inquiries and issues.

Organisation: Highly organized with strong multitasking and attention to detail.
Communication: Clear and effective in liaising with customers, suppliers, and teams.
Problem-Solving: Quickly resolve issues related to orders, payments, and suppliers.
Collaboration: Work well with internal teams and external suppliers to ensure smooth operations.
Negotiation: Confident in securing competitive terms and pricing with suppliers.
Process Improvement: Able to identify and implement ways to improve efficiency.
Attention to Detail: Ensure accuracy in orders, quotes, and customer follow-ups.
Time Management: Manage multiple tasks and meet deadlines in a fast-paced environment.
Desirable:
Quantum knowledge
Aviation/Aerospace knowledge & experience
Negotiation skills to help maximise profits.
Ability to manage and nurture relationships with current and new customers.

Enjoy a monthly team fun budget and support community causes through charity events. Join our vibrant social scene with company-run events and experience a stunning work environment at our state-of-the-art HQ, complete with an onsite gym, bike-for-work scheme, delicious restaurant, discretionary bonus, healthcare, and Perk box benefits. Plus unlock your full potential with incredible personal development opportunities, including access to top-tier platforms like LinkedIn Learning-empowering you to learn, grow, and achieve new heights!
Not local to our state-of-the-art HQ? Don't worry. Relocation support packages are available to make your move to the area easier.
This role may be eligible for hybrid working after 3-month probation (2 days WFH).
Inclusive recruitment process; let us know about any reasonable adjustments needed.
AJW Group promotes diversity and equal opportunities.
DBS background check may be required for successful candidates.
See for yourself what it's like to work at AJW Group:
Please note that you may need to undergo a DBS background check if you are successful.
AJW Group is an equal opportunities employer with the aim of providing a diverse and inclusive environment. We encourage suitably qualified applications regardless of race, disability, age, sex, marital status, veteran status, pregnancy and maternity, sexual orientation, gender reassignment, and religion or belief. We are a culture that celebrates success on merit.