Customer Service Executive - Partner Business

£22308

Daisy Communications Limited, Little Marsden, Pendle

Posted today, 28 Sep | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 2ae7ae7b88ec4481b34e96700b4030b2

To provide a right first-time level of service ensuring the customer expectations are met.
To refer any growth, revenue or churn opportunities identified, to the Business Partner & internal account manager associated to the account.
To work closely with our Business Partners, fully supporting them with their customer base. Enabling them to increase not only their customer base, but for them to recognise Daisy as their preferred partner.
Identify and escalate any process issues and offer suggestions/ideas for suitable resolutions. To build and maintain good working relationships with both internal and external customers,
establishing and building strong relationships with other departments.
Establishing and building rapport with customers, providing accurate and timely information to instil
customer confidence in our ability to deliver an exceptional level of service.
To deliver against the key business objectives, business service level agreements and individual key
performance indicators.
Ensure clear, concise, and comprehensive notes are entered onto the systems after each and every
customer contact, with relevant documents attached where necessary.
To develop your core skills, to enable you to manage customer queries, objections, and escalations to a final resolution.