Customer Service Executive: People's Partnership

Our Customer Services team are the heart of People's Partnership, making sure our customers receive excellent service and technical support. This role is within our contact centre in our Customer Support Hub and you will support our customers by answering inbound phone calls, emails and webchat. You will provide tailored responses to meet the needs of our customers, throughout the life of their relationship with us,

• Working in our contact centre taking inbound phone calls, webchats, emails, and any future customer contact channels we introduce.
• Managing a broad range of customer queries and requests across a range of products and processes, ensuring you provide professional, helpful and empathetic service through effective customer communication.
• Using your active listening skills to understand and support customers so that their needs are understood - and service standards are maintained.
• Working with a first contact resolution focus when handling any complaints by working to resolve these within your control or escalating through our resolutions & complaints processes.
• Contribute to the department meeting our service standards and service levels by meeting your own performance objectives, Our people are our strength so finding ways to value and reward them is important to us. That's why we offer an award-winning pension - it's what we're good at - plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they're feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.
  
  Manor Royal Business District is the biggest business park of the Gatwick Diamond area and one of the south east's premier mixed activity employment hubs.
Enviable location and connections Situated at the heart of the Gatwick Diamond on the Sussex and Surrey county borders, just two miles from London Gatwick Airport, a major motorway junction (M23 Junctoion 10) and two mainline railway stations (Gatwick Airport and Three Bridges), Manor Royal is a popular choice for a diverse range of occupiers including a host of blue chip global brands. Manor Royal in numbers
• One of the biggest business parks in the South East.
• Covers an area of 539 acres - that's over 300 football pitches.
• 700 properties
• 500 businesses
• 30,000 people
Manor Royal more than a number Since the formation of the Manor Royal Business Group (MRBG), an association of Manor Royal based business and firms, being on Manor Royal means being part of something. You're never just a number. Manor Royal makes sense Scale, diversity, location and great connectivity with a property offer to match means Manor Royal based firms are never far away from their suppliers, customers and a talented workforce.

Starting salary of £23,000 - 25 days holiday + bank holidays + Birthday off + 2 volunteering days. - Training and development opportunities - Onsite gym and personal trainer access - No working weekends or evenings - Subsidised canteen with a variety of food options - Rewards scheme with discounts on supermarkets, cinema tickets, and more Why choose us? We value and reward our people. Enjoy an award-winning pension, health care cover, onsite gym, personal trainer access, and more. Our culture prioritises respect, support, diversity, and work-life balance.