Customer Service Level 2 Apprenticeship

An exciting opportunity has arisen to join Sheffield Children's NHS Foundation Trust as a Customer Service Level 2 Apprentice You will be a compassionate, accountable individual who treats all colleagues, patients and service users with respect and seeks to deliver excellence in their role. You will share the Trust values and be committed to equality, diversity and inclusion. Would you like a Career in Customer Service with an emphasis on Business Administration and be part of the NHS Administration and Clerical Services? If so, we are looking for enthusiastic and motivated individuals to join us at Sheffield Children's NHS Foundation Trust across all service sites. This is a fantastic opportunity for individuals who want to begin their career in Customer Service and Business Administration, gain a Level 2 Customer Service Practitioner Award and learn a variety of customer service & administration skills. Our Apprenticeship programme provides exciting future pathways into career areas:

• Corporate services that can lead to a variety of career routes - across all departments
• Patient facing services that will lead onto a breath of career routes - Receptionists, Medical secretary support, and general administration roles in a variety of departments, Beginning in February 2025, these positions will be based in various departments across the Trust.
• Be part of a team and will be contributing to the smooth running of Trust patient services.
• Using different methods of communication to interact with new and existing customers ie families, staff, public, both internally and externally.
• Learn how to develop IT skills, deal with sensitive and confidential information, handle telephone calls and increase your communication skills with a variety of professionals and service users.
  
  At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
1. Outstanding Patient Care 1. Brilliant Place to work 1. Leaders in Children's Health We work successfully with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise. As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home. As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.