Customer Service Manager

As the Customer Service Manager at Avery Healthcare, you will play a vital role in supporting the General Manager by leading the sales process and coordinating admissions and discharges. You will be part of a friendly, award-winning team and benefit from Avery's commitment to career development and employee wellbeing., Your focus as Customer Service Manager will be to support the General Manager by taking the lead on the sales process and coordinating all admissions and discharges with the Home Administrator. Other responsibilities will include greeting people politely and professionally, ensuring the Front of House team answer the phone in line with company policy, managing the process of show rounds and training staff team, undertaking competitor analysis, and supporting the General Manager to implement local marketing strategy.

Avery Healthcare is one of the largest providers of luxury elderly care homes in the UK. They believe that the later years of their residents' lives should be as enriching as any other, and their vision of 'creating meaningful lives together' is reached by the exceptional care and experience they proudly offer throughout their growing portfolio of over 100 care homes.