Customer Service Manager

As the Customer Service Manager at Avery Healthcare's Aldridge Care Home, you will play a crucial role in providing exceptional customer service to residents and their families. You will support the Home Manager in leading the sales process and coordinating admissions and discharges, ensuring a seamless experience for all. With a focus on polite and professional interactions, you will oversee the Front of House team, manage show rounds, and contribute to the home's marketing strategy., Your primary responsibilities as the Customer Service Manager will be to support the Home Manager by taking the lead on the sales process and coordinating all admissions and discharges with the home administrator. You will also be responsible for greeting people politely and professionally, ensuring the Front of House team answers the phone in line with company policy, managing the process of show rounds and training staff to maintain the expected standard, undertaking competitor analysis to ensure accurate data within the local market, and supporting the Home Manager to implement the local marketing strategy.

Avery Healthcare is one of the largest providers of luxury elderly care homes in the UK. With a vision of 'creating meaningful lives together', the organisation is committed to delivering exceptional care and experiences to its residents while also fostering a supportive and rewarding environment for its employees.