Customer Service Manager

My client, a leading financial services organisation, are looking for a Customer Service Manager to join them on a full time permanent basis. As a Customer Service Manager in this role you will be responsible for managing a large team who provide administration support for customers. You should be confident in communicating and have previous experience in managing a team. Role and Responsibilities:

• Develop and maintain service levels in the department
• Manage, train and develop your team and team leaders
• Confidently identify training and development needs for individuals in the department
• Ensure quality levels are met
• Review and improve processes where necessary and update the team accordingly
• Manage complaints
• Ensure calls are monitored and reviewed regularly
• Work to regulatory standards and ensure compliance levels are maintained
• Monthly reporting on the department and its performance
• Set targets in the department and ensure they are met
  
  A minimum of two years experience in a similar role
• Financial services experience would be preferred
• Experienced in managing a team and conducting appraisals/ employee development
• Strong communicator with great interpersonal skills
• Previous experience in working in a regulated environment would be advantageous
  
  £43,000 - £47,000 base salary
• Hybrid working
• Opportunity to gain professional qualifications
• Excellent pension and bonus schemes
Customer Service Manager / Full time / Permanent / £43,000 - £47,000