Customer Service Manager

Avery Healthcare is one of the largest providers of luxury elderly care homes in the UK, with a vision of 'creating meaningful lives together' by offering exceptional care and experience throughout their growing portfolio of over 100 care homes. They are now seeking a well-organized, enthusiastic, and dedicated individual to join their friendly, award-winning team as a Customer Service Manager., As the Customer Service Manager, your focus will be to support the General Manager by taking the lead on the sales process and coordinating all admissions and discharges with the Home Administrator. You will be responsible for greeting people politely and professionally, ensuring the Front of House team answer the phone in line with company policy, managing the process of show rounds and training staff to the expected standard, undertaking competitor analysis, and supporting the General Manager to implement local marketing strategy.

Avery Healthcare is one of the largest providers of luxury elderly care homes in the UK, with a vision of 'creating meaningful lives together' by offering exceptional care and experience throughout their growing portfolio of over 100 care homes. They are committed to caring for their hard-working colleagues, supporting their career development, and providing a range of leisure and retail discounts.