Customer Service Manager
CLEARWELL MOBILITY LTD, Burgess Hill, West Sussex
Customer Service Manager
Salary Not Specified
CLEARWELL MOBILITY LTD, Burgess Hill, West Sussex
- Full time
- Permanent
- Onsite working
Posted today, 24 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 739997786ce840acbb99cf210e405dc9
Full Job Description
- Managing a database of engineering/service requests received from customers
- Liaising with customers to resolve issues
- Preparing quotes for repair estimates for customers
- Preparing weekly reports of engineering calls and warranty repairs
- Managing scooter trade-ins received, ensuring scooters are serviced and ready for sale
- Managing the scooter loan fleet including periodic servicing, rotation and safety inspections
Good communication skills - written, listening and verbal - ability to deal with mainly elderly and disabled customers mainly on the telephone in an empathetic and patient manner - Leadership capabilities to provide motivation to the team
- Able to prioritise and manage own workload and take ownership of tasks
- Self-motivated and organised
- Able to build rapport and empathise, friendly and approachable
- IT Literate - Word, Excel and Outlook
Salary: Competitive salary, commensurate with experience, staff discount and attendance bonus, Enormous job satisfaction - Competitive salary
- Staff discount
- Extensive training programme