Customer Service Manager (Maternity Cover) FTC 12 months

The Customer Service Manager is responsible for leading a Customer Service Team, to support sales and margin growth in line with strategic growth plans. What will your typical day look like?

• Deliver a high level of customer service to drive profitable sales growth through service.
• Lead the Customer Service Team, to deliver customer interactions across multiple channels to support sales and margin growth.
• Lead and develop a customer service team to respond to customer requests for quotations and queries.
• Set accountable performance measures for the Customer Service Team.
• Work with the Account Manager and Business Development Managers to develop opportunities, generate work, and build pipelines to secure orders.
• Foster a culture and processes that achieve business goals and objectives concerning customer service and profitable sales growth.
• Manage all sales administration processes in compliance with internal procedures minimising exposure and risk.
• Ensure that correspondence is being maintained in adherence with the customer's contractual terms and log and manage adherence to the governance.
• Prepare regular reports of progress for internal use and use Customer Insight and Root Cause Analytics to manage customer issues.
  
  HND, or an Equivalent Degree in Business.
• Ideally you will have Account/Customer Service Management experience.
• Ability to identify customer's needs and challenges.
• Exceptional written and verbal communication abilities, with a proven track record of effectively conveying complex information.
• Strong time management skills, consistently meeting or exceeding deadlines in high-pressure environments.
• Highly driven and self-motivated, with a focus on achieving results and exceeding expectations.
• Proactive problem solver, skilled in making informed decisions and finding innovative solutions.
If you don't have all the above criteria don't worry, we would still like to hear from you as we live our values always put people first, and strive to expand what is possible.

Wabtec Corporation Customer Service Manager (Maternity Cover) FTC 12 months in Burton on Trent, United Kingdom It's not just about your career or job title… It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us., Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems., Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com Our Commitment to Embrace Diversity: Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated. To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better. We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.