Customer Service Officer

We are looking to appoint committed and enthusiastic people to our interesting and challenging roles within Sandwell Libraries and Archives. Supporting and working in partnership with the Library Supervisor, the person appointed will work as part of a team providing efficient and effective library and information service with a high standard of customer care. You will provide a high-quality service to all users including children, young people and adults from all cultural backgrounds and to meet Council and Library and Archives standards. You will undertake and be responsible for all tasks associated with the presentation of services, activities and events and all administrative routines and procedures. The successful applicants will be required to support customers to access a range of library services, including self-service and virtual services, with a focus on encouraging the use of libraries through promotional and outreach work.

• A customer service qualification or 2 years' customer service experience.
• Excellent customer service skills.
• Experience of co-operating with others as part of a team
• Experience of working with adults and children.
• At least two years' experience of providing direct services to the public.
  
  Excellent I.T skills.
• You may be required to work every Saturday and be flexible in the hours you work in the week.
• This post involves working at different libraries within the Town and occasionally in other Towns depending on service requirements.
In exchange, this is a highly valued role and you will become part of a forward thinking and energised team. Why work for us?
• Generous annual leave entitlements
• Access to the Local Government Pension Scheme
• Access to an award-winning employee benefits scheme, which includes:
• An exclusive retail discounts portal
• Salary sacrifice schemes for cars, bikes, technology and car parking
• An employee assistance and counselling service
• Annual leave purchase scheme
• A wide variety of learning and development opportunities, 18.5 hours per week - Wednesbury & WB North Libraries (includes Great Barr, Hamstead, Stone Cross, Wednesbury & Hill Top Libraries)
21.5 hours per week - Wednesbury & WB North Libraries (includes Great Barr, Hamstead, Stone Cross, Wednesbury, Central & Hill Top Libraries) 33 hours per week - Rowley Town Libraries (includes Blackheath, Cradley Heath and Oakham Libraries) 23 hours per week - Oldbury Town Libraries (includes Oldbury, Brandhall, Bleakhouse, Langley & Rounds Green Libraries) 26 hours per week - Smethwick Town Libraries (includes Smethwick and Thimblemill Libraries