Customer Service Officer (maternity cover)

To work alongside colleagues to provide a vibrant, efficient, friendly, customer focused library service putting the customer at the centre of library service activity.

To work flexibly undertaking routine tasks such as shelving, issuing and discharging library material. Actively promote the use of self-service to customers, assisting customers to use it and answer customer enquiries and support customers with ICT
To promote and support a range of library activities including reading, learning opportunities, digital and online resources and assist with maintaining a high standard of presentation in the library covering stock, information provision and displays
To work flexibly across branches and provide cover in other libraries as required
To calculate relevant charges and fees and handle all form of payments from the public ensuring that income is properly accounted for
To lead library events and activities including ICT learning and digital inclusion sessions, Book Groups, Baby Rhymetimes, class visits
To assist with library community engagement events and activities e.g. Neighbourhood Festivals, World Book Night, Summer Reading Challenge, which may involve some evening work and working outside the library building
About Us
You will be part of the Culture and Heritage team within the Council working within the Library Service at New Malden Library.

Kingston Library Service is continually transforming. We have updated our frontline services and are now changing the way we engage with Kingston residents, communities and partners. We are actively looking to help engage, enable and empower our communities, working collaboratively with partners. Part of this work is the development of the Community Hubs initiative which you will play an active part in.

We have an extensive activities programme for all ages, which you will play a role in supporting, assisting and promoting.

We are always looking at new ways of working, new technologies to help support our customers and give an efficient service.

Communicate clearly, confidently and appropriately with colleagues and customers using the best methods of communication for the task.
Demonstrate agility and adaptability in mindset and ways of working, demonstrating innovation and creativity

Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.