Customer Service & Operations Adviser, Lending Operations

Join us as a Customer Service & Operations Adviser in Lending Operations

• Take on a new role, where you’ll have the chance to work with a collaborative and supportive team
• We’ll look to you to support with the promotion and delivery of lending to customers, as you maintain the highest standards of service throughout the process
• This is an opportunity for you to progress your career, as we’ll take a real investment in your development towards professional qualifications
• Your time will be split between client meetings, collaborating with colleagues in our Manchester office, minimum one day a week, or as required, with the remainder working remotely

What you'll do

As a Customer Service & Operations Adviser, you’ll be working closely with relationship management teams to generate business from customers and prospective customers. Day-to-day, you’ll be helping to shape transactions and prepare, submit and manage credit applications through to their drawdown. You’ll also be supporting your customers directly through this process, liaising between them and third parties for all lending requirements.

Your responsibilities will include:

• Fully implementing processes including limit renewals, lending and security documentation and new lending fulfilments
• Working with relationship managers to complete all required steps with credit, including instructing valuations, security and credit documentation
• Providing support to relationship managers in achieving income growth from existing and new customers

The skills you'll need

We’re looking for someone who has an understanding of credit and account opening systems and processes. In order to deliver excellent customer service, you’ll have strong communication skills and good attention to detail.

You’ll also need:

• Knowledge of business lending processes and schemes
• The ability to build and apply product and process knowledge to your role
• Good planning and organisational skills
• The ability to perform well under pressure

What else you need to know

We’re here for our customers when it’s most convenient for them so you’ll need to work flexibly.

Hours

• Full time – 35hrs
• Permanent
• You’ll typically be working 9am - 5pm Monday to Friday

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

How we'll reward you

Salary: £23,940 per year (pro rata for hours worked)

You’ll join on a competitive salary of £23,940 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You'll have a generous holiday entitlement of 33 days. (pro rata for hours worked) – you may be required to work Bank Holidays. Visit our reward and benefits page for more information on the benefit packages we offer.