Customer Service and Operations Assistant

We are a friendly team that thrive on providing outstanding customer service and assisting customers with a variety of queries via multi-channel communications.

The role:

This role is suitable for individuals who feel they can bring energy, smiles and a passion for children's development and sport to our business. Our business is enjoying a rapid period of growth

Customer Service:

Customer's first impressions are key; we pride ourselves on maximising customer experience with exceptional service.

Support: Helping to answer questions about services and processing customer requests over the phone and by email.

Improving Customer Knowledge: Learning about our awesome S4K products and services first hand so that you can educate our customers on why the S4K Way is so special.

Customer Feedback: Asking customers for feedback, responding to customers reviews and analysing feedback.

Team Metrics: Tracking customer service Key Performance Indicators in order to be successful.

Operations Assistant:

Scheduling: Assisting with the development and implementation of the schedule of staff deployment across multiple products and services, including deployment of coaches to schools, nurseries, weekend classes, birthday parties and holiday camps.

Venue Liaison: Kit drop and staff information

Deliveries: Organisation of delivery and pick up

Equipment: organise arts and crafts preparation, replenishment of perishable items (top ups), kit packing, delivery of camp boxes.

Duty Manager: Staff support (emergency response and support to scheduling challenges)

• Be enthusiastic and friendly


• Have a positive attitude and be happy to help others


• Be a keen collaborator who enjoys helping customers


• Have a passion to learn and develop new skills


• Enjoy varied work - no two days are the same


• Be an excellent communicator


• Be empathetic and a problem solver


• Be prepared to 'go the extra mile'


• Be able to develop and document knowledge into helpful content


• Deliver a world class customer service experience


• Be a team player and brand ambassador, Customer service: 1 year (preferred)


Licence/Certification:

• Driving Licence and Access To Own Car (preferred)
  
  Sport4Kids UK is one of the leading sport and exercise providers for children in the UK. Our industry experts have spent years researching world class sports coaching methodology to create some of the most innovative programmes for children between the ages of 18 months to 14 years.
  
  Full training in a variety of products


• Outstanding internal promotion prospects


• Rewarding and exciting coach recognition programme


• Nationwide and International progression opportunities


• Excellent support and pastoral infrastructure


• 28 days paid holiday per year


• Increasing holidays based on length of service


• Pension scheme


• Access to deals and discounts with our Partnerships


• Full time position (40 hours per week)


• Four days between Monday and Friday. If working a weekend, 8.00am to 2.00pm on a Sunday.


Sport4Kids is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are committed to safer recruitment practice and pre-employment checks will be undertaken before any appointment is confirmed. All successful candidates will be subject to an enhanced Disclosure and Barring Service check

Job Type: Full-time

Pay: £22,800.00-£25,000.00 per year

Benefits:

• On-site parking


Schedule:

• Monday to Friday


• Weekend availability